State Farm® Insurance Agent Kim Duke

"I love this group. They go above and beyond to help and make sure you are covered. They are very nice and helpful and pleasant to talk to."

"A vast change for the better occurred when I left my previous State Farm agency and moved my accounts to the Kim Duke agency. The personnel here are knowledge-able and are always ready to answer my questions."

"I needed to add another vehicle to my policy and Joseigh helped me out! She was very knowledgeable in describing things and answering my questions! I did have to go back the next day cause I had a few more questions and I was able to speak with her and Becca! They both helped tremendously! You can tell they love what they do! I definitely recommend either one of these ladies for your insurance needs at Kim Duke State Farm!! Again ladies, thank you so much for yalls help!!"

"Incredible value, made my day. Quotes were far lower than any other insurance company in the entire state. Quick service, and I strongly recommend them."

"Not finding any other place to type this review, except to add to an old one. Thanks to the help of Olivia for explaining my insurance to me. I now have a better understanding of why my coverage changed and I am getting more bang for bucks. Olivia is sweet and courteous to work with. This is October 17, 2025. The other one below was done last year. I would like to give a big shout out to Carissa Gray for all the help she has done getting me set up..... and my fiancé on our insurance. I love her. She has gone above and beyond to help us. Even calling back to check on us today and making sure everything is going OK. ❤️❤️❤️❤️"

"Becca saved me money plus I got better coverage and additional coverage and still sending less than I was."

"I was able to save a significant amount of money and add more coverage than I expected. Great customer service!"

"Amazing women!! Helped me out a ton from buying something I was very unsure about. Could never thank them enough! I needed a quote and they gave me one even offered to help me find a vehicle"

"I was very pleased with the service that Miss Chaise provided for me today while shopping for new auto insurance! If you need a friendly, helpful insurance agent, this is the place to call!"

"Recently my boat trailer got damaged from debris in the road. Chaise jumped right into action & got everything rolling for me. I hope she stays here forever because she’s fantastic & worked hard for me to get the issue resolved even when claims was being difficult. 10/10!! Thank you again"

"Josie did a great job for us and was very professional!"

"Joseigh has helped me so much in over a year ! She has the sweetest soul and the greatest personality! I am so grateful for her and being apart of Statefarm!"

"Great customer service!!"

"Josie was very knowledgeable and patient with me when she explained what coverage options I have. She took her time and thoroughly explained everything to me and was very sweet at that. Thank you for helping me!!!"

"Olivia with Kim Duke has always been so polite, respectful, helpful, and professional. She goes above and beyond to help!"

"Rebecca was so helpful and compassionate yesterday with my dad and I while getting information to set up billing for his vehicles and home insurance. Rebecca was extremely patient while dad and I gathered information and looked up phone numbers and accounts. We were on the phone with her for over 30 minutes and she never once tried to rush us but was very kind. My dad has often mentioned how nice all the staff are at Kim Duke’s office, and after my conversation with Rebecca, I feel very confident that my parents’ insurance needs will be taken care of very well. Rebecca is a true gem!!!"

"Everything went perfect!!! Olivia is so sweet and helped me out !"

"Thank you so much Josie for such wonderful customer service today! Kim Duke State Farm and the staff here are the best!"

"I cannot say enough about Kim Duke State Farm! Chaise Sanders was such a please to work with! Very informative and made sure I was getting the best coverage at the best rate. I would highly recommend her and this company to family and friends!"

"Joseigh Nappier was very professional very efficient and very timely. She got me life insurance quickly without any hassle will highly recommend her and Kim Duke for any of your insurance needs!!!"

"Even in my retirement time is a precious commodity to me. Today I had interactions with a young lady by the name of Olivia who works at Kim Duke State Farm in West Monroe Louisiana. What could possibly have become a time consuming problem was handled so very well! I don’t often leave compliments directly to my person, or do reviews but, Olivia is the exception. And these are the words that I told her, Olivia, you handled that quickly, easily, and efficiently. Just from the brief interaction that I had with Olivia I could tell that she is a very intelligent and caring person She was friendly without spouting all of the affirmative words that lots of companies teach their Customer Service people to use. She’s much more than a Customer Service person, she’s a person helping another person that needs help. She’s a keeper!"

"I recently worked with Olivia and was thoroughly impressed by her professionalism and efficiency. After selling one of our vehicles, she promptly provided clear guidance on the necessary steps to update records with the OMV. She even shared a direct link, saving me the hassle of an in-person visit. Her exceptional customer service, attention to detail, and proactive support made the entire process seamless. Olivia’s dedication is truly unmatched!"

"Olivia is amazing!!! I can’t say enough good things about her promptness and professionalism. I can email or call her and she has my info back asap!"

"Joseigh and the whole team are amazing to work with. The absolute best customer service in the area!"

"Carissa is an absolute joy to talk to. She’s very knowledgeable and you can tell she really cares about her customers. I can’t recommend her enough!"