State Farm® Insurance Agent Kim Duke

"So helpful and friendly! Always helped us!"

"I enjoyed the service today, Josie and Rebecca are amazing!! Can’t recommend her office more"

"I recently had the pleasure of working with Kim Duke State Farm and I couldn’t be more impressed with their service. From the moment I called, the representative on the phone was incredibly helpful and kind. That positive experience continued when I visited the office in person—the front desk staff greeted me warmly and provided excellent assistance. When I met with Olivia, she further exemplified the office’s dedication to customer service. She was thorough, knowledgeable, and eager to help with everything I needed. The entire team made my visit a seamless and pleasant experience. Their commitment to professionalism and customer care is truly commendable. I would confidently rate this office a 10/10 and highly recommend them to anyone looking for exceptional service. Thanks, Donna B."

"Joseigh was a delight to work with and I appreciate how calm and friendly she was. Thank you for the excellent customer service!"

"Very pleased with our service in getting our policies bundled with our aging parents recently moving in with our family!! We were able to get our prices down tremendously compared to other insurance companies! Josie was very kind, thorough, helpful and fast, as she took care of us within an hour, even while it was their lunch time!! I recommend Kim Duke and her crew if you want the best of the best!! Just awesome! 👏🏼"

"Joseigh is a wonderful and works so hard. ❤️"

"Awesome experience! Mrs. Joseigh did an amazing job and was very helpful and answered all my questions thoroughly! Would recommend them 100%"

"Josie did a great job for us and was very professional!"

"Joseigh has helped me so much in over a year ! She has the sweetest soul and the greatest personality! I am so grateful for her and being apart of Statefarm!"

"Great customer service!!"

"Josie was very knowledgeable and patient with me when she explained what coverage options I have. She took her time and thoroughly explained everything to me and was very sweet at that. Thank you for helping me!!!"

"Olivia with Kim Duke has always been so polite, respectful, helpful, and professional. She goes above and beyond to help!"

"Rebecca was so helpful and compassionate yesterday with my dad and I while getting information to set up billing for his vehicles and home insurance. Rebecca was extremely patient while dad and I gathered information and looked up phone numbers and accounts. We were on the phone with her for over 30 minutes and she never once tried to rush us but was very kind. My dad has often mentioned how nice all the staff are at Kim Duke’s office, and after my conversation with Rebecca, I feel very confident that my parents’ insurance needs will be taken care of very well. Rebecca is a true gem!!!"

"Everything went perfect!!! Olivia is so sweet and helped me out !"

"Thank you so much Josie for such wonderful customer service today! Kim Duke State Farm and the staff here are the best!"

"I cannot say enough about Kim Duke State Farm! Chaise Sanders was such a please to work with! Very informative and made sure I was getting the best coverage at the best rate. I would highly recommend her and this company to family and friends!"

"Joseigh Nappier was very professional very efficient and very timely. She got me life insurance quickly without any hassle will highly recommend her and Kim Duke for any of your insurance needs!!!"

"Even in my retirement time is a precious commodity to me. Today I had interactions with a young lady by the name of Olivia who works at Kim Duke State Farm in West Monroe Louisiana. What could possibly have become a time consuming problem was handled so very well! I don’t often leave compliments directly to my person, or do reviews but, Olivia is the exception. And these are the words that I told her, Olivia, you handled that quickly, easily, and efficiently. Just from the brief interaction that I had with Olivia I could tell that she is a very intelligent and caring person She was friendly without spouting all of the affirmative words that lots of companies teach their Customer Service people to use. She’s much more than a Customer Service person, she’s a person helping another person that needs help. She’s a keeper!"

"I recently worked with Olivia and was thoroughly impressed by her professionalism and efficiency. After selling one of our vehicles, she promptly provided clear guidance on the necessary steps to update records with the OMV. She even shared a direct link, saving me the hassle of an in-person visit. Her exceptional customer service, attention to detail, and proactive support made the entire process seamless. Olivia’s dedication is truly unmatched!"

"Olivia is amazing!!! I can’t say enough good things about her promptness and professionalism. I can email or call her and she has my info back asap!"

"Joseigh and the whole team are amazing to work with. The absolute best customer service in the area!"

"Carissa is an absolute joy to talk to. She’s very knowledgeable and you can tell she really cares about her customers. I can’t recommend her enough!"

"Very Friendly and fast service thank you ❤️😊"

"I would like to give a big shout out to Carissa Gray for all the help she has done getting me set up..... and my fiancé on our insurance. I love her. She has gone above and beyond to help us. Even calling back to check on us today and making sure everything is going OK. ❤️❤️❤️❤️"

"Olivia is amazing. I called last week to give them a heads up that I would be purchasing a new car. Within minutes she texted me back. She didn’t call me and bug me for info she received all she needed in one phone call. She is professional and fast. Exactly what I needed. And one of my cars went down tremendously. I love that they have a texting platform! I love Kim Duke State Farm. They definitely care about their customers. Thank yall so much."