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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Judy Riley

Judy Riley

June 26, 2025

5  out of  5
rating by Judy Riley
"So helpful and friendly! Always helped us!"
We responded:
"Ms. Judy. Thank You for your kind words. We look forward to helping you in the future. "
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De Hollis

June 24, 2025

5  out of  5
rating by De Hollis
"I enjoyed the service today, Josie and Rebecca are amazing!! Can’t recommend her office more"
We responded:
"Thank You so much. We appreciate you choosing us and will do our best to always take care of you. "
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Donna Bryan

June 19, 2025

5  out of  5
rating by Donna Bryan
"I recently had the pleasure of working with Kim Duke State Farm and I couldn’t be more impressed with their service. From the moment I called, the representative on the phone was incredibly helpful and kind. That positive experience continued when I visited the office in person—the front desk staff greeted me warmly and provided excellent assistance. When I met with Olivia, she further exemplified the office’s dedication to customer service. She was thorough, knowledgeable, and eager to help with everything I needed. The entire team made my visit a seamless and pleasant experience. Their commitment to professionalism and customer care is truly commendable. I would confidently rate this office a 10/10 and highly recommend them to anyone looking for exceptional service. Thanks, Donna B."
We responded:
"Donna, Thank you for your kind words. Olivia does a great job and we are happy to have her as part of the team. Thanks for letting us take care of your insurance needs."
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Phillip Mayes

June 5, 2025

5  out of  5
rating by Phillip Mayes
"Joseigh was a delight to work with and I appreciate how calm and friendly she was. Thank you for the excellent customer service!"
We responded:
"Thank you for your kind words. Joseigh does a great job and she's a vital part of our team."
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Laura E

June 4, 2025

5  out of  5
rating by Laura E
"Very pleased with our service in getting our policies bundled with our aging parents recently moving in with our family!! We were able to get our prices down tremendously compared to other insurance companies! Josie was very kind, thorough, helpful and fast, as she took care of us within an hour, even while it was their lunch time!! I recommend Kim Duke and her crew if you want the best of the best!! Just awesome! 👏🏼"
We responded:
"Thank you for our kind words. We love to hear this Thanks for choosing us. We will take great care of you."
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Alicia Marshall

June 2, 2025

5  out of  5
rating by Alicia Marshall
"Joseigh is a wonderful and works so hard. ❤️"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We appreciate you."
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Brittany Roberts

May 21, 2025

5  out of  5
rating by Brittany Roberts
"Awesome experience! Mrs. Joseigh did an amazing job and was very helpful and answered all my questions thoroughly! Would recommend them 100%"
We responded:
"They you for your kind words and for choosing us. We will take good care of you. Please send your friends and family to us for a quote. If they share your name, we will send you a $25.00 gift card for each referral. "
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Melissa McCarty

May 20, 2025

5  out of  5
rating by Melissa McCarty
"Josie did a great job for us and was very professional!"
We responded:
"Thank You Melissa. We appreciate your business."
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Kaitlyn Austin

May 19, 2025

5  out of  5
rating by Kaitlyn Austin
"Joseigh has helped me so much in over a year ! She has the sweetest soul and the greatest personality! I am so grateful for her and being apart of Statefarm!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tony

May 15, 2025

5  out of  5
rating by Tony
"Great customer service!!"
We responded:
"Thank you Tony. Please let us know if you need anything."
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Aerika Yruegas

May 13, 2025

5  out of  5
rating by Aerika Yruegas
"Josie was very knowledgeable and patient with me when she explained what coverage options I have. She took her time and thoroughly explained everything to me and was very sweet at that. Thank you for helping me!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Douglas Hunter

April 28, 2025

5  out of  5
rating by Douglas Hunter
"Olivia with Kim Duke has always been so polite, respectful, helpful, and professional. She goes above and beyond to help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lorice Simon

April 24, 2025

5  out of  5
rating by Lorice Simon
"Rebecca was so helpful and compassionate yesterday with my dad and I while getting information to set up billing for his vehicles and home insurance. Rebecca was extremely patient while dad and I gathered information and looked up phone numbers and accounts. We were on the phone with her for over 30 minutes and she never once tried to rush us but was very kind. My dad has often mentioned how nice all the staff are at Kim Duke’s office, and after my conversation with Rebecca, I feel very confident that my parents’ insurance needs will be taken care of very well. Rebecca is a true gem!!!"
We responded:
"Thank You for your kind words. Rebecca is very caring and really stives to take care of our customers. She's a vital part of our team. "
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Chelsea Hartegan

April 17, 2025

5  out of  5
rating by Chelsea Hartegan
"Everything went perfect!!! Olivia is so sweet and helped me out !"
We responded:
"Chelsea, Thank You for your kind words. We are glad you chose us and we will take great care of you. "
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Carmen Morgan

April 8, 2025

5  out of  5
rating by Carmen Morgan
"Thank you so much Josie for such wonderful customer service today! Kim Duke State Farm and the staff here are the best!"
We responded:
"Carmen, Thank You for allowing Joseigh to take care of you. She does a great job. We appreciate your business and your kind words. "
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Lori Bridges

April 2, 2025

5  out of  5
rating by Lori Bridges
"I cannot say enough about Kim Duke State Farm! Chaise Sanders was such a please to work with! Very informative and made sure I was getting the best coverage at the best rate. I would highly recommend her and this company to family and friends!"
We responded:
"Thank You for your kind words. Chaise does a great job and does a great taking care of our customers. She's always here to help. I appreciate you chosing Kim Duke State Farm."
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Leigh P

March 19, 2025

5  out of  5
rating by Leigh P
"Joseigh Nappier was very professional very efficient and very timely. She got me life insurance quickly without any hassle will highly recommend her and Kim Duke for any of your insurance needs!!!"
We responded:
"Thank you for your 5 star review. Joseigh is glad to be your good neighbor as is the rest of the office. "
Profile photo of Toni Stodghill

Toni Stodghill

March 17, 2025

5  out of  5
rating by Toni Stodghill
"Even in my retirement time is a precious commodity to me. Today I had interactions with a young lady by the name of Olivia who works at Kim Duke State Farm in West Monroe Louisiana. What could possibly have become a time consuming problem was handled so very well! I don’t often leave compliments directly to my person, or do reviews but, Olivia is the exception. And these are the words that I told her, Olivia, you handled that quickly, easily, and efficiently. Just from the brief interaction that I had with Olivia I could tell that she is a very intelligent and caring person She was friendly without spouting all of the affirmative words that lots of companies teach their Customer Service people to use. She’s much more than a Customer Service person, she’s a person helping another person that needs help. She’s a keeper!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Aja Evans

March 14, 2025

5  out of  5
rating by Aja Evans
"I recently worked with Olivia and was thoroughly impressed by her professionalism and efficiency. After selling one of our vehicles, she promptly provided clear guidance on the necessary steps to update records with the OMV. She even shared a direct link, saving me the hassle of an in-person visit. Her exceptional customer service, attention to detail, and proactive support made the entire process seamless. Olivia’s dedication is truly unmatched!"
We responded:
"We are so glad to hear this. Olivia is great and we are so glad that she is part of the team at Kim Duke State Farm where service is our middle name. We appreciate you and your kindness. "
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Amanda Childers

March 10, 2025

5  out of  5
rating by Amanda Childers
"Olivia is amazing!!! I can’t say enough good things about her promptness and professionalism. I can email or call her and she has my info back asap!"
We responded:
"Amanda, Thank You. Olivia does a great job and loves helping customers. "
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Crystal McGough

February 25, 2025

5  out of  5
rating by Crystal McGough
"Joseigh and the whole team are amazing to work with. The absolute best customer service in the area!"
We responded:
"It is our pleasure to take care of your insurance and financial needs. Thank you for your kind words. Please refer your friends and family to us. "
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Roman Hoysak

February 19, 2025

5  out of  5
rating by Roman Hoysak
"Carissa is an absolute joy to talk to. She’s very knowledgeable and you can tell she really cares about her customers. I can’t recommend her enough!"
We responded:
"Thank You for your kinds words. She's an awesome agent and we are glad she was able to help you. "
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kitty plays

January 9, 2025

5  out of  5
rating by kitty plays
"Very Friendly and fast service thank you ❤️😊"
We responded:
"Thank you for allowing us to help you. We appreciate your business and support "
Profile photo of Edwina Welch

Edwina Welch

January 3, 2025

5  out of  5
rating by Edwina Welch
"I would like to give a big shout out to Carissa Gray for all the help she has done getting me set up..... and my fiancé on our insurance. I love her. She has gone above and beyond to help us. Even calling back to check on us today and making sure everything is going OK. ❤️❤️❤️❤️"
We responded:
"Thank you for your comments. Carissa does a great job and we are happy to have you with our agency. We will take good care of you. "
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Kourtney Wise

January 2, 2025

5  out of  5
rating by Kourtney Wise
"Olivia is amazing. I called last week to give them a heads up that I would be purchasing a new car. Within minutes she texted me back. She didn’t call me and bug me for info she received all she needed in one phone call. She is professional and fast. Exactly what I needed. And one of my cars went down tremendously. I love that they have a texting platform! I love Kim Duke State Farm. They definitely care about their customers. Thank yall so much."
We responded:
"Thank You Kourtney. We appreciate your business. Olivia does a great job and we are thankful for her. "