State Farm® Insurance Agent Kim Duke
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Edwina Welch
January 3, 2025
"I would like to give a big shout out to Carissa Gray for all the help she has done getting me set up..... and my fiancé on our insurance. I love her. She has gone above and beyond to help us. Even calling back to check on us today and making sure everything is going OK. ❤️❤️❤️❤️"
"Thank you for your comments. Carissa does a great job and we are happy to have you with our agency. We will take good care of you. "
Kourtney Wise
January 2, 2025
"Olivia is amazing. I called last week to give them a heads up that I would be purchasing a new car. Within minutes she texted me back. She didn’t call me and bug me for info she received all she needed in one phone call. She is professional and fast. Exactly what I needed. And one of my cars went down tremendously. I love that they have a texting platform! I love Kim Duke State Farm. They definitely care about their customers. Thank yall so much."
"Thank You Kourtney. We appreciate your business. Olivia does a great job and we are thankful for her. "
TheMightyMark
December 11, 2024
"Chaise took amazing care of me today with my auto insurance!! She is the best and please contact her for a quote!"
"Thank you so much. Chaise does an amazing job and really cares about the customer. So glad she helped you. We have a referral program, if you send anyone to us for a quote, we will send you a $25.00 gift card. "
Merrick Wessels
October 20, 2024
"Friendly staff that helps however possible."
"Thank you, Merrick! We're delighted to hear that our staff's friendliness and dedication made a positive impact. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
daniel luke hogan
October 19, 2024
"Everyone is very kind and helpful but when I get my lunch break they are on their lunch break as well so no one is there and theyare closed on Saturdays when I'm off .paying with a money order and catching them up there is next to impossible.ill admit I'm old school and I prefer to come in I guess I'll be forced to pay bycredic card over the phone.still I'm happy with .y service but I probably won't try to go up there again"
"Hey Daniel, Please call us and let's see what we can do to improve your opinion of our agency. I don't see that you are one of our customers, I tried to pull your account up and call you. We do close during lunch because it works best for the employees to guarantee they get their lunch hour. Please let us know when you plan to come to our office and we will make sure something is there for you. Thanks, Kim "
TERRANCE GIBSON
October 11, 2024
"Great place to be insured."
"Thank you, Terrance, for your kind words and the 5-star rating! We're delighted to hear that you feel confident and satisfied with your insurance experience at our agency. Your trust means a lot to us."
Josh Tolar
August 26, 2024
"Kourtney and the whole team were great and very easy to work with! I recommend everyone give them a shot!"
"Thank you, Josh! We're thrilled to hear that Kourtney and the team made your experience a positive one. Your recommendation means a lot to us."
Jason Bowlin
August 22, 2024
"Called to get my payments straightened out, they spend about an hour getting everything squared away. Every time I've ever called with an issue, the ladies make sure it gets taken care of, if they can't, they give me detailed explanations as to why. Couldn't ask for a better agency. Might be why I've been with them 10+years"
"Thanks Jason. We appreciate your business and the opportunity to take care of you. "
Sheila Newton
August 9, 2024
"Chase is an AWESOME agent!!!"
"Thank you, Sheila! We're thrilled to hear that you had such a positive experience with Chaise. Your feedback is greatly appreciated, and we're glad to have him on our team."
babara mckenzie
August 9, 2024
"Miss Chaise Sanders took such great care of me and saved me so much money with increased coverage by changing my insurance for my vehicles, horse trailer , and ranch coverage to State Farm. She explained everything and helped me protect my assets to the maximum! Talk about service! She spent hours with me so I could understand everything! She is such a special lady and I felt like she was an Angel from heaven looking out for me and my needs with insurance. I highly recommend this company! Their service is the best I’ve ever had and the coverage is the best I’ve ever had! I love Miss Chaise and everyone there is so welcoming and friendly!"
"Thank you so much for choosing us. We will take good care of your needs and we welcome you to our agency."
Debra Hite
August 8, 2024
"My life has been mess. And I appreciate you helping me insurance. Thank You so much for helping."
"Thank you for your kind words. We're glad to have been able to assist you during a challenging time. Your appreciation means a lot to us."
James Pappas
February 27, 2024
"Great people, they go out of their way to help their customers"
"Thank you for your kind words, James! We are dedicated to providing exceptional service to all our customers."
Annie Waggoner
February 27, 2024
"Experiencing a sudden golf ball size hail storm is never pleasant.The car "Total Loss" verdict was hard to hear. So glad I had Kim's team to assist with the paperwork ...thanks Chaise...and all the staff answering the phone and holding my hand through the process."
"Thank you for sharing your experience, Annie. We're glad we could assist you during a challenging time."
Patricia Lively
February 14, 2024
"Always willing to help and great customer service over the phone!!"
"Thank you, Patricia! We're glad to hear that you had a positive experience with our customer service team. We appreciate your kind words!"
Amy Waldrup
February 3, 2024
"Called over a week ago for quotes on numerous policies. Never got any message nor the quotes"
"Hey Amy, We are sorry for your bad experience. We've tried reaching out many times and have never reached you. We also reached out to your realtor and never heard back from the realtor either. . The only time we have reached you, there was information we needed that you didn't have and we never heard back from you. Please contact us, we pride ourselves on offering great customer service and would like to correct your bad experience. Our office number is 318-397-3600. Thanks, Kim Duke "
Doniel Kidd
January 26, 2024
"The team at Kim Duke State Farm is wonderful! They always go above and beyond and have helped me with multiple policies. I highly recommend giving them a call if you’re looking for new insurance with great customer service! And I stand by that."
"Thank you for your kind words, Doniel! We're thrilled to hear that our team provided you with excellent service. We appreciate your recommendation!"
Mandi Hannah
January 12, 2024
"Kim was awesome! She helped me get the best insurance quote available and was super kind."
"Thank you for your kind words, Mandi! We're glad we were able to provide excellent service and find you the best insurance quote. We appreciate your feedback!"
Danny Hornberger
January 11, 2024
"Adrienne was awesome, she spent a good part of her day helping me with a bad situation. Thanks again Adrienne for all your help.😊"
"Thank you for allowing us to make your day better and we completely agree Adrienne is an amazing young lady and team member. Please refer your friends and family to us for a $25.00 Visa card. "
Mark LaValle
December 21, 2023
"Had a very remarkable SANTA there yesterday for kids!!!"
"Thank you for the review. We love seeing how happy the children get when Santa comes!!"
R Hicks
October 24, 2023
"Chaise was very polite, knowledgeable, and helpful in addressing our changing insurance needs."
"Thank You for allowing us to help you with your insurance changes. Chaise does a great job taking care of customers. "
Londyn Butler
September 18, 2023
"The ladies in the office are awesome. They take their time to go over every detail of the policy."
"Thank you Londyn. We appreciate your business"
Undeniable Lies
August 11, 2023
"Usually really good. One bad experience in 7 years so far."
"Please call me at 318-397-3600. We would like to make this experience a better one. "
Renee Davis
July 30, 2023
"Kim responded promptly to my email to her for assistance with a local fundraiser for a 3 month old baby boy and his heart transplant. Family and West monroe moose lodge 1723 are grateful for the donation from her personal account. She truly is like a good neighbor...State Farm is there and so is Agent Pam Duke. Renee Davis Lodge President Fundraiser Chairman"
"Renee, thank you so much for trusting our agency with your insurance needs. We greatly appreciate you!"
cathy duke
June 14, 2023
"Wonderful customer service from Courtney and a savings of $80.00 per month for the same coverage. Highly recommend"
"Thank You so much and yes Kourtney is awesome"
Wolf the Doger64
June 2, 2023
"Great service and extremly helpful in bad situations."
"Thank you for the 5 star review!"