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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Ambers

March 6, 2026

5  out of  5
rating by Linda Ambers
"Candice was great she made my visit great she did everything to resolve my situation thanks Candice for taking the time to take care of me"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in West Monroe to know that you had such a wonderful experience with us here on State Farm Agent Kim Duke’s Team."
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ebony

February 27, 2026

5  out of  5
rating by ebony
"My experience with Statefarm has been nothing short of amazing!!! I have been their customer for years and wouldn't change a thing!!"
We responded:
"Thank you Ebonicca!"
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Diana Hux

February 26, 2026

5  out of  5
rating by Diana Hux
"Sometimes “Life Happens” and when it does it is GREAT to have warm professional people to help you through them! This is a group of the best of them. Thank you, for all the help! from my family to all of you at Kim Duke State Farm. You are the best!"
We responded:
"Thank you for your 5 star review. We are thankful to take care of your insurance needs. "
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Ruth Dill

February 26, 2026

5  out of  5
rating by Ruth Dill
"Best absolutely the best and nicest people and it's the only place I will ever get my insurance they are very affordable and honest"
We responded:
"Thanks for chosing us. We are greatful to get to serve your insurance needs. "
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Julie Smith

February 26, 2026

5  out of  5
rating by Julie Smith
"Joseigh was very helpful in transferring my auto insurance to the new vehicle I purchased. She was very professional and welcoming."
We responded:
"Thank you for your kind review of State Farm Agent Kim Duke’s Team. We appreciate it!"
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george Scaife

February 23, 2026

5  out of  5
rating by george Scaife
"My State Farm people ARE ONLY THE BEST..answered questions, professional friendly speakers, polite! And kept my needs focused and not delayed...kind and patient to go through all processes...i highly recomment both Chaise and Olivia for future successes and promotions! Thank you STATE FARM!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Kim Duke’s Team. "
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Lauren Snow

February 23, 2026

5  out of  5
rating by Lauren Snow
"I love the ladies that work in this office! Rebecca is amazing and always has time to answer my questions"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Kim Duke’s Team! We deeply appreciate your kind words here in West Monroe . "
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Alicia Goyne

February 19, 2026

5  out of  5
rating by Alicia Goyne
"Very nice great customer service knowledgeable and friendly I am very pleased with her service"
We responded:
"Thank you for letting us take care of your insurance needs. Please send your friends and family to us for us to help them. "
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Robin Jαмєѕ

January 22, 2026

5  out of  5
rating by Robin Jαмєѕ
"I love this group. They go above and beyond to help and make sure you are covered. They are very nice and helpful and pleasant to talk to."
We responded:
"Wow, thank you for the 5-star review, Robin! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Robin, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Kim Duke’s Team is just a call or email away! "
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Anthony Hall

December 9, 2025

5  out of  5
rating by Anthony Hall
"Rebecca Williams was very professional and courteous to me"
We responded:
"Thank you for the feedback. Rebecca does a great job and we appreciate your business,"
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Fred Ussery

November 25, 2025

5  out of  5
rating by Fred Ussery
"A vast change for the better occurred when I left my previous State Farm agency and moved my accounts to the Kim Duke agency. The personnel here are knowledge-able and are always ready to answer my questions."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kiersten Riggs

November 24, 2025

5  out of  5
rating by Kiersten Riggs
"I needed to add another vehicle to my policy and Joseigh helped me out! She was very knowledgeable in describing things and answering my questions! I did have to go back the next day cause I had a few more questions and I was able to speak with her and Becca! They both helped tremendously! You can tell they love what they do! I definitely recommend either one of these ladies for your insurance needs at Kim Duke State Farm!! Again ladies, thank you so much for yalls help!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Clint Bordelon

November 20, 2025

5  out of  5
rating by Clint Bordelon
"Incredible value, made my day. Quotes were far lower than any other insurance company in the entire state. Quick service, and I strongly recommend them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Edwina Welch

October 17, 2025

5  out of  5
rating by Edwina Welch
"Not finding any other place to type this review, except to add to an old one. Thanks to the help of Olivia for explaining my insurance to me. I now have a better understanding of why my coverage changed and I am getting more bang for bucks. Olivia is sweet and courteous to work with. This is October 17, 2025. The other one below was done last year. I would like to give a big shout out to Carissa Gray for all the help she has done getting me set up..... and my fiancé on our insurance. I love her. She has gone above and beyond to help us. Even calling back to check on us today and making sure everything is going OK. ❤️❤️❤️❤️"
We responded:
"Thank you for your comments. Carissa does a great job and we are happy to have you with our agency. We will take good care of you. "
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Madeline Valencia

October 14, 2025

5  out of  5
rating by Madeline Valencia
"Becca saved me money plus I got better coverage and additional coverage and still sending less than I was."
We responded:
"We are glad that we were able to save you some money. Please share our name with your friends and family. "
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Doris Page

October 13, 2025

5  out of  5
rating by Doris Page
"I was able to save a significant amount of money and add more coverage than I expected. Great customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tootie Malone

October 8, 2025

5  out of  5
rating by Tootie Malone
"Amazing women!! Helped me out a ton from buying something I was very unsure about. Could never thank them enough! I needed a quote and they gave me one even offered to help me find a vehicle"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Todd Johnson

August 29, 2025

5  out of  5
rating by Todd Johnson
"I was very pleased with the service that Miss Chaise provided for me today while shopping for new auto insurance! If you need a friendly, helpful insurance agent, this is the place to call!"
We responded:
"Todd, Thank You for letting us take care of your insurance needs. "
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T- Bone

August 23, 2025

5  out of  5
rating by T- Bone
"Recently my boat trailer got damaged from debris in the road. Chaise jumped right into action & got everything rolling for me. I hope she stays here forever because she’s fantastic & worked hard for me to get the issue resolved even when claims was being difficult. 10/10!! Thank you again"
We responded:
"We are so glad to hear this. Chaise does a good job, please send us your friends and family for their insurance needs."
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Judy Riley

June 26, 2025

5  out of  5
rating by Judy Riley
"So helpful and friendly! Always helped us!"
We responded:
"Ms. Judy. Thank You for your kind words. We look forward to helping you in the future. "
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De Hollis

June 24, 2025

5  out of  5
rating by De Hollis
"I enjoyed the service today, Josie and Rebecca are amazing!! Can’t recommend her office more"
We responded:
"Thank You so much. We appreciate you choosing us and will do our best to always take care of you. "
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Donna Bryan

June 19, 2025

5  out of  5
rating by Donna Bryan
"I recently had the pleasure of working with Kim Duke State Farm and I couldn’t be more impressed with their service. From the moment I called, the representative on the phone was incredibly helpful and kind. That positive experience continued when I visited the office in person—the front desk staff greeted me warmly and provided excellent assistance. When I met with Olivia, she further exemplified the office’s dedication to customer service. She was thorough, knowledgeable, and eager to help with everything I needed. The entire team made my visit a seamless and pleasant experience. Their commitment to professionalism and customer care is truly commendable. I would confidently rate this office a 10/10 and highly recommend them to anyone looking for exceptional service. Thanks, Donna B."
We responded:
"Donna, Thank you for your kind words. Olivia does a great job and we are happy to have her as part of the team. Thanks for letting us take care of your insurance needs."
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Phillip Mayes

June 5, 2025

5  out of  5
rating by Phillip Mayes
"Joseigh was a delight to work with and I appreciate how calm and friendly she was. Thank you for the excellent customer service!"
We responded:
"Thank you for your kind words. Joseigh does a great job and she's a vital part of our team."
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Laura E

June 4, 2025

5  out of  5
rating by Laura E
"Very pleased with our service in getting our policies bundled with our aging parents recently moving in with our family!! We were able to get our prices down tremendously compared to other insurance companies! Josie was very kind, thorough, helpful and fast, as she took care of us within an hour, even while it was their lunch time!! I recommend Kim Duke and her crew if you want the best of the best!! Just awesome! 👏🏼"
We responded:
"Thank you for our kind words. We love to hear this Thanks for choosing us. We will take great care of you."
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Alicia Marshall

June 2, 2025

5  out of  5
rating by Alicia Marshall
"Joseigh is a wonderful and works so hard. ❤️"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We appreciate you."